dd99 Privacy Policy — How We Handle Your Personal Information

This Privacy Policy applies to all personal data collected by dd99 through the website at dd99.wine, including data gathered during account registration, KYC verification, gameplay, financial transactions, and customer support interactions.

This policy applies exclusively to players and visitors located in the Philippines. dd99 does not operate outside of the Philippines, and this policy is not intended to address data protection requirements in other jurisdictions.

This policy should be read alongside the dd99 Terms & Conditions. Together, these documents govern the full relationship between dd99 and its registered players.

dd99 collects personal data across several categories, each serving a specific operational purpose:

dd99 does not collect sensitive personal information such as biometric data, religious beliefs, political affiliation, or health records.

dd99 uses the personal data we collect for the following purposes only:

• To create and manage your dd99 player account and verify your identity through KYC.
• To process PHP deposits, wagers, and withdrawals to your verified Philippine bank account.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct.
• To provide customer support and resolve account-related queries or disputes.
• To send service communications — account confirmations, security alerts, withdrawal notifications, and OTP codes.
• To send promotional communications where you have not opted out, informing you of general platform offers.
• To improve platform performance and user experience by analysing aggregated, anonymised usage patterns.
• To comply with applicable legal and regulatory requirements relevant to our operations.

dd99 does not use automated profiling that produces significant legal effects on individual players based solely on their gaming behaviour.

dd99 does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

• Game Providers: Game outcome data and session information are shared with certified game providers (Pragmatic Play, PG Soft, JILI, etc.) to facilitate gameplay. These providers process game-level data under their own security standards.
• Payment Processors: Financial data necessary to process PHP deposits and withdrawals is shared with relevant Philippine banking and payment infrastructure partners. This data transfer is secured and limited to transaction-level information.
• Identity Verification Services: KYC documents may be processed through third-party identity verification tools to confirm the authenticity of submitted government-issued IDs.
• Legal Authorities: dd99 will disclose personal data to law enforcement, regulatory bodies, or courts if legally required to do so under applicable Philippine law. We will not disclose data beyond what is legally mandated.

All third-party service providers engaged by dd99 are required to handle your data securely and use it only for the specific purpose for which it was shared.

dd99 uses cookies and similar technologies to support core platform functions and improve your experience as a Filipino player.

• Essential Cookies: Required for login session management, security tokens, and OTP validation flows. These cannot be disabled without breaking core platform functions.
• Performance Cookies: Used to analyse how players navigate the platform — which pages load slowly, where errors occur — so we can improve reliability. Data is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, last-visited game category, and display options between sessions.

dd99 does not use third-party advertising cookies or cross-site tracking cookies that share your browsing behaviour with external ad networks.

Most browsers allow you to manage cookie preferences in settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

dd99 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet operational, legal, and compliance requirements.

• Account and identity data is retained for a minimum of five years following account closure, in line with standard financial record-keeping practices.
• Transaction records — including PHP deposits, wagers, and withdrawals — are retained for a minimum of five years for financial compliance purposes.
• Support communication records are retained for two years from the date of the last interaction.
• Technical and security logs (login attempts, OTP records, session data) are retained for up to twelve months and then deleted or anonymised.

Where retention beyond these periods is required by Philippine law or regulatory authority, dd99 will retain data accordingly and will inform you where practically possible.

dd99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

• SSL/TLS encryption on all data in transit between your device and dd99 servers.
• OTP-based two-step authentication for login and withdrawal requests.
• Access controls that limit which dd99 staff can view specific categories of player data, based on role requirements.
• Regular security reviews of our platform infrastructure and data handling practices.
• Secure storage of KYC documents with restricted access limited to verification personnel.

Despite these measures, no system is completely immune to security risks. If you suspect your dd99 account has been compromised, contact support immediately at [email protected] so we can take immediate action to secure your account.

As a dd99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your registered account email and a description of your request.

dd99 is strictly an adult platform — players must be 21 years of age or older to register and play. We do not knowingly collect personal data from individuals under 21.

Age verification is enforced through the mandatory KYC process during account creation. Any account found to belong to a minor will be immediately closed, all associated data will be deleted, and any balance will be forfeited.

If you are a parent or guardian and believe your minor child has accessed or registered on dd99, contact [email protected] immediately for assistance.

dd99 may update this Privacy Policy to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will post an updated version on this page with a revised "last updated" date.

For significant changes that affect how we use your personal data, we will notify registered players via email where practically possible. Continued use of the dd99 platform after any policy update constitutes acceptance of the revised policy.

We encourage you to review this page periodically, particularly if you have been inactive for some time.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the dd99 support team:

Email: [email protected]

Please include your registered account email and a clear description of your privacy request or concern. We aim to acknowledge all privacy-related correspondence within one business day and to resolve requests within a reasonable period.

For responsible gaming-related concerns — including self-exclusion or account restrictions — visit our Responsible Gaming page for immediate access to self-management tools.